FAQ

Creating an account at Ozwin Casino is quick and straightforward. First, visit our homepage and click on the 'Sign Up' or 'Register' button at the top of the screen. You'll need to complete a registration form with personal details including your name, date of birth, email address, and phone number. Create a unique username and secure password for your account. You'll also need to select your preferred currency (AUD or Bitcoin) during this process. Once you've filled out all required fields, accept our terms and conditions, and verify that you are of legal gambling age. After submitting your information, you'll receive a verification email to activate your account. Click the verification link, and your Ozwin Casino account will be ready to use. The entire process typically takes less than five minutes, allowing you to start playing your favorite games almost immediately.

Ozwin Casino offers an impressive welcome package for new players: a 400% bonus up to $4,000 plus 100 free spins spread across your first two deposits. This package is divided into two equal parts: First, use code OZWELCOME-B to receive a 200% match up to $2,000 plus 50 free spins on Bubble Bubble 2. For your second deposit, use code OZWELCOME-C to get another 200% match up to $2,000 plus 50 free spins on Cash Bandits 2. Both offers require a minimum deposit of $20 and come with a 30x wagering requirement on the combined deposit and bonus amount, while free spins winnings have a 20x wagering requirement. There's no maximum cashout limit on these welcome bonuses, giving you the opportunity to withdraw all your winnings once you've met the playthrough requirements. Remember to enter the bonus codes when making your deposits to activate these offers.

Yes, Ozwin Casino offers several no deposit bonuses for new players. Currently, you can claim a $20 Free Chip with no code required, which can be used on slots, instant-play games, and keno (excluding live casino games). This bonus comes with a 60x wagering requirement and a maximum cashout of A$180. Alternatively, you can claim 70 Free Spins on Fortunate Buddha using code TOPGAME70, with a 60x wagering requirement and a maximum cashout of A$250. For new accounts, there's also a $15 Free Bonus available with code CHIPY15. The most generous no deposit offer is the $100 No Deposit Bonus with code LUCKYYOU, valid for slot machines, with a 60x wagering requirement and maximum cashout of A$250. Additionally, new players can claim 100 Free Spins with no deposit required. Remember that these offers are subject to change, so check our promotions page for the most current no deposit bonuses available.

Ozwin Casino offers a variety of secure payment methods to accommodate Australian players and cryptocurrency users. For deposits, you can use credit/debit cards including Visa, MasterCard, and American Express. We also support bank wire transfers for those who prefer traditional banking methods. For players seeking faster transactions, we offer several e-payment options including POLi, Neosurf, and Flexepin, which are popular in Australia. Cryptocurrency enthusiasts can use Bitcoin (BTC) for both deposits and withdrawals, enjoying enhanced privacy and typically faster processing times. Most deposit methods reflect instantly in your account, allowing you to start playing immediately. For withdrawals, the available methods include bank transfers, Bitcoin, and credit cards, with processing times varying from 1-3 business days for Bitcoin to 3-7 business days for bank transfers and credit cards. All transactions are protected with advanced encryption technology to ensure your financial information remains secure.

Ozwin Casino features an extensive collection of over 250 high-quality games powered by Real Time Gaming (RTG), one of the industry's leading software providers. Our pokies (slots) selection includes classic 3-reel games, modern 5-reel video slots, and progressive jackpot titles with life-changing potential wins. Popular titles include Bubble Bubble 2, Cash Bandits 2, and Fortunate Buddha. For table game enthusiasts, we offer multiple variants of blackjack, roulette, baccarat, and poker. Video poker fans can enjoy games like Jacks or Better, Deuces Wild, and Joker Poker in single-hand and multi-hand versions. Our specialty games section includes keno, scratch cards, and arcade-style games for those looking for something different. All games are regularly tested for fairness by independent auditors, ensuring random outcomes and fair play. Our game library is continually updated with new releases, so there's always something fresh to try at Ozwin Casino.

Ozwin Casino provides comprehensive customer support to assist you with any questions or concerns. Our primary contact method is through email at support@ozwinmail.com, where our team aims to respond within 24 hours to all inquiries. For more immediate assistance, we offer live chat support directly on our website, available 24 hours a day, 7 days a week. Our highly trained support agents can help with account issues, deposit and withdrawal questions, bonus inquiries, and technical problems. Before contacting support, we recommend checking our FAQ section as many common questions are already answered there. For complex matters, our support team may request verification documents to protect your account security. All communications with our customer support team are confidential and handled with the utmost professionalism. We're committed to providing prompt, helpful service to enhance your gaming experience at Ozwin Casino.